Refund policy

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a simple return and refund process in accordance with the conditions below.

Return Period

You may return your order within 30 days of receipt.

To be eligible for a return, the item must meet the following conditions:

• Unused and in original condition
• In the original packaging
• Free from signs of use or damage not caused during transport

Return Shipping Costs

The customer is responsible for the return shipping costs.

We recommend using a tracked shipping service to ensure the safe return of the item.

Processing Fee

A processing fee of €10 will be deducted from the refund amount for each returned order.

This fee covers the costs of inspection, processing, and repackaging.

How to Start a Return

To request a return, please contact our customer service at contact@freyen.de

Please provide the following information:

• Order number
• Reason for return
• Photos of the product (if defective or damaged)

Once your return has been approved, you will receive return instructions and the return address from us.

Refunds

Once your return has been received and inspected by our supplier, your refund will be processed within 7 days.

Refunds are issued exclusively to the original payment method.

A processing fee will be deducted from the refund amount.

Returned items that are used, worn, damaged, or not in original condition may be rejected or only partially refunded.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photos. We will provide a free replacement or a full refund.

Delayed or Missing Refunds

If you have not received your refund after the 7-day processing period:

Please check your bank account or payment provider again.

Contact your payment provider, as processing times may vary.

If the issue persists, please contact us. We will assist you promptly.

Items That Cannot Be Returned

For hygiene and safety reasons, certain items cannot be returned.
These include:

• Items returned without their original packaging
• Items showing signs of use
• Items from final sale or clearance (if applicable)

Exchanges

We currently do not offer direct exchanges. If you need a different size or color, please return the item and place a new order.

Contact

If you have any questions regarding returns or refunds, our support team will be happy to assist you.

Business Name: Freyen
Registered Company: Nuvzz LTD
Chamber of Commerce: 16749462
Email: contact@freyen.de
Phone Number: +442038288776
Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

Customer Service Hours

Our team is available from Monday to Friday, 9:00 AM – 5:00 PM (GMT).
We strive to respond to and process all inquiries on business days within 24 hours.