Frequently Asked Questions
Everything you need to know about Freyen Elevator Shoes – answered clearly and honestly.
How long does shipping take?
Processing time: 1–3 business days
Delivery time: 6–10 business days
Delivery times may vary depending on the carrier or customs.
Do you offer free shipping?
Yes, we offer free shipping on all orders.
How can I track my order?
Once your order is shipped, you will receive a tracking number by email. Updates may take up to 24 hours.
Which shipping carriers do you use?
We ship with partners such as DHL, DPD, Deutsche Post, or local courier services.
Can I change or cancel my order?
Yes, within 24 hours after placing your order. After that, changes are not guaranteed.
What is your return policy?
Returns are accepted within 30 days. Items must be unused and in their original condition.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer and depend on the chosen carrier.
When will I receive my refund?
Refunds are processed within 7 days after the returned items are received and inspected.
What if my item arrives damaged?
Please contact us within 48 hours with photos. We will send a replacement or issue a full refund.
Where do you ship to?
We currently ship worldwide.