Privacy Policy

This Privacy Policy describes how Freyen (the "Website," "we," "us," or "our") collects, uses, and discloses your personal information when you visit our website freyen.de, use our services, make a purchase (the "Website"), or otherwise communicate with us in relation to the Website (collectively, the "Services"). "You" or "your" refers to you as a user of the Services, whether a customer, a visitor to the Website, or any other person whose information we have collected in accordance with this Privacy Policy.

Please read this privacy policy carefully.

Changes to this privacy policy

We may update this Privacy Policy from time to time, for example, to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the website, adjust the "Last Updated" date, and take any other steps required by applicable law.

Collection and use of your personal data

To provide the services, we collect personal data about you from various sources, as described below. The type of information collected and used depends on how you interact with us.

In addition to the specific uses described below, we may use information about you to communicate with you, provide or improve the services, comply with legal obligations, enforce applicable terms of use, and protect the services, our rights, and the rights of our users or third parties.

What personal data we collect

The type of personal data we collect about you depends on how you interact with our website and use our services. "Personal data" is information that can identify you, relate to you, or be linked to you. Below are the categories and specific types of personal data we collect.

Data that we collect directly from you

Data that you submit to us directly through the services may include the following information:

Contact details such as name, address, telephone number and email.
Order information such as name, billing address, delivery address, payment confirmation, email address and telephone number.
Account information such as username, password, security questions and other information for account security.
Customer service information, e.g. messages you send us through the services.

Some features of the services require you to provide certain information directly. You can decline this, but it may limit your use of these features.

Data about your usage

We may automatically collect certain information about your use of the services ("usage data") using cookies, pixels, and similar technologies. Usage data may include information about your access to our website, your device, your browser, your network connection, your IP address, and other interactions with the services.

Third-party data

We may receive data from third parties, including vendors and service providers who collect data on our behalf, e.g.:

Companies that support our website and services, such as Shopify.
Payment service providers that collect payment information to process your orders.
When you visit our website or open/click on emails, we or third-party providers may automatically collect information using tracking technologies.

All data received from third parties will be handled in accordance with this privacy policy. See also the section "Third-party websites and links".

Use of your personal data

Products and services: To fulfill our contracts, for order processing, account management, shipping, returns and for other functions.
Marketing and advertising: For marketing communication via email, SMS or post. For EEA residents, this is done on the basis of our legitimate interest (Art. 6 para. 1 lit. f GDPR).
Security and fraud prevention: To protect the services and your data (legitimate interest, Art. 6 para. 1 lit. f GDPR).
Communication and improvement: For customer support and optimization of our services (legitimate interest, Art. 6 para. 1 lit. f GDPR).

Cookies

We use cookies on our website. You can find more information about the cookies Shopify uses at https://www.shopify.com/legal/cookies . They are used, among other things, for analysis, personalization, and optimization of our services. You can disable cookies in your browser, but this may limit the functionality of our services.

Our website supports Global Privacy Control (GPC) for opt-out preferences.

Third-party websites and links

Our website may contain links to third-party websites. We assume no responsibility for their privacy or security. Use of such websites is at your own risk.

Data from children

Our services are not intended for children under 16 years of age. We do not knowingly collect data from children. Parents or guardians can request the deletion of such data.

Security and storage of your data

We implement appropriate security measures, but cannot guarantee absolute security. Storage is governed by legal requirements and operational needs.

Your rights

Right to information : Access to your personal data.
Right to erasure : Deletion of your personal data.
Right to rectification : Correction of inaccurate data.
Right to data portability : Receive a copy of your data in machine-readable form.
Right to object : Reject processing for direct marketing purposes.
Restriction of processing : Restrict processing.
Revocation of consent : Consent to processing can be revoked at any time.
Right to lodge a complaint : You may lodge a complaint with data protection authorities.
Managing communication settings : Unsubscribing from marketing emails is possible; administrative emails can still be received.

You can exercise your rights using the contact details below. We do not discriminate in the exercise of these rights.

complaints

For complaints, please contact us at contact@freyen.de . Alternatively, you can contact the relevant data protection supervisory authority. A list of supervisory authorities within the EU can be found here .

International users

Your data may be processed outside your country of residence. We use recognized transfer mechanisms, such as standard contractual clauses, to ensure an adequate level of data protection.

contact

If you have any questions about data protection or how to exercise your rights, please contact us at contact@freyen.de . We are the data controller responsible for your personal data.

Contact information

Company Name: Freyen
Chamber of Commerce: 16749462
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
E-mail: contact@freyen.de
Contact form: Click here
Phone number: +442038288776

Customer service hours

Our team is available Monday to Friday, 9:00 AM – 5:00 PM (GMT) .
We strive to answer and process all inquiries within 24 hours on weekdays.